Refund Cancellation

⭐ Refund & Cancellation Policy – Violet Unlimited (eSchool SaaS System)

Last Updated: 11-12-2025

At Violet Unlimited, we strive to provide a smooth and transparent experience to all our customers. Since we offer a 21-day free trial to fully explore our School Management System, we follow a strict No Refund Policy for all paid subscriptions.

1. Free Trial Policy

  • All schools are eligible for a 21-day free trial before purchasing a subscription.

  • The trial period allows users to test every feature of the system.

  • After the trial expires, a paid subscription is required to continue using the platform.

2. No Refund Policy

Because this is a digital, subscription-based software service, we do not provide refunds for:

  • Subscription fees

  • Renewal payments

  • Partial usage of the service

  • Unused days after activation

  • Change of mind or misunderstanding of features

  • Technical issues caused by school’s internet, devices, or incorrect usage

Once a subscription is purchased, all payments are final and non-refundable.

3. Subscription Cancellation

Schools can cancel their subscription at any time, but:

  • Cancellation will stop future renewals

  • Already paid subscription fees will not be refunded

  • Access will remain active until the current billing cycle ends

4. Automatic Renewals

If auto-renewal is enabled:

  • The system will automatically charge the registered payment method

  • Users must disable auto-renew before the renewal date to avoid unwanted charges

  • Renewed payments are non-refundable

5. Service Availability

Temporary downtime caused by:

  • Maintenance

  • Server upgrades

  • Third-party service issues (payment gateway, notifications, etc.)

…does not qualify for refunds, as such interruptions are part of standard SaaS operations.

6. Misuse or Policy Violations

If an account is suspended or terminated due to:

  • Misuse

  • Fraud

  • Violation of Terms & Conditions

…the school will not receive any refund.

7. Contact for Billing Queries

For any billing-related questions:

📧 violetunlimitedofficial@gmail.com
📞 8962363334

Our team will assist you with clarification, but refund exceptions cannot be made.